The Art of Support

The Art of Support

Defining the Overall Framework

Defining the Overall Framework

Movement to Success

Movement to Success

Jim Hendrickson

Extensive Experience in Optimizing Tech Support

I am an experienced Customer Services Executive who enjoys developing global, highly responsive, customer focused services organizations. I have a reputation for setting strategic vision and executing organizational changes to drive software license and services revenue based on achieving high customer satisfaction. I have strong leadership skills that develops technical and cross-functional teams focused on improving the effectiveness and profitability of service organizations.

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Are you a customer success or support executive curious about adapting industry best practices to your organization? Are you a newly-promoted customer success or support manager with plenty of ideas, but not much management experience? Or are you an executive with no hands-on experience with customer success, but wanting to learn more about how to decrease churn and improve revenue expansion from existing customers?

The Art of Support, Second Edition is a practical guide for managers and executives that answers your questions

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Françoise Tourniaire

President of FT Works
Consulting Alliance Parter to Technology Services Industry Association

 

TSIA (Technology Services Industry Association) helps technology companies achieve profitable growth and solve their top business challenges with data-driven, expert advice and community learning. We're a group of data fanatics who want to help you make informed, fact-based decisions so your business can be at its best. Through our data, community, and outcome-based approach, TSIA gives you the in-depth best practices research, thought leadership, and data-driven expert advice your technology company needs to get the business results you want, faster.

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