The specific use case covered is global B to B software support for a range of customers from small to Enterprise level. It is based on actual implementation experiences, and I welcome additional input from your experiences.
I am an experienced Customer Services Executive who enjoys developing global, highly responsive, customer focused services organizations. I have a reputation for setting strategic vision and executing organizational changes to drive software license and services revenue based on achieving high customer satisfaction. I have strong leadership skills that develops technical and cross-functional teams focused on improving the effectiveness and profitability of service organizations.Contact Jim