Tech Support Mgt

Jim Hendrickson

Jim Hendrickson - expert on delivering excellence in tech support
Jim Hendrickson - expert on delivering excellence in tech support

Mr. Hendrickson is an experienced Customer Services Executive who enjoys developing global, highly responsive, customer focused services organizations. I have a reputation for setting strategic vision and executing organizational changes to drive software license and services revenue based on achieving high customer satisfaction. I have strong leadership skills that develops technical and cross-functional teams focused on improving the effectiveness and profitability of service organizations.


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Consulting Alliance Parter to Technology Services Industry Association


TSIA (Technology Services Industry Association) helps technology companies achieve profitable growth and solve their top business challenges with data-driven, expert advice and community learning. We're a group of data fanatics who want to help you make informed, fact-based decisions so your business can be at its best. Through our data, community, and outcome-based approach, TSIA gives you the in-depth best practices research, thought leadership, and data-driven expert advice your technology company needs to get the business results you want, faster.

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