Tech Support Mgt

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Appendix – CSAT Survey

In regards to your recent incident, please rate the support you received on the following scale

  • 5 – Very Satisfied
  • 4 – Satisfied
  • 3 – Neutral
  • 2 – Dissatisfied
  • 1 – Very Dissatisfied
  1. The incident overall
  2. The time to respond to your issue
  3. The time to resolve your issue
  4. The effectiveness or completeness of the solution
  5. The technical knowledge of the representative who assisted you
  6. The customer service skills of the representative who assisted you
  7. In comparison to support you have received from other companies, please rate your recent experience with Technical Services

Finally, please feel free to respond to the following to questions.

  1. Is there anything that we could have done better?
  2. Is there anything that we did especially well?