Page 5 of 5
Appendix – CSAT Survey
In regards to your recent incident, please rate the support you received on the following scale
- 5 – Very Satisfied
- 4 – Satisfied
- 3 – Neutral
- 2 – Dissatisfied
- 1 – Very Dissatisfied
- The incident overall
- The time to respond to your issue
- The time to resolve your issue
- The effectiveness or completeness of the solution
- The technical knowledge of the representative who assisted you
- The customer service skills of the representative who assisted you
- In comparison to support you have received from other companies, please rate your recent experience with Technical Services
Finally, please feel free to respond to the following to questions.
- Is there anything that we could have done better?
- Is there anything that we did especially well?
- << Prev